Festival of Customer Delight
The Festival of Customer Delight is an online festival organised by Field Notes, in partnership with Outrageous Insight.
In a fast-paced and no-fluff format, each speaker takes the stage for just 3 minutes sharing their top tips and tactics to decode customers and prospects.
The first edition of the Festival of Customer Delight, which took place in October 2023, was a real success with 15 fantastic speakers from the world of market research, and more than 250 registered attendees - and we can’t wait to do it again in summer 2024.
In the meantime, if you missed the event, you can watch the full recording or explore individual sessions below.
Get in touch to find out more about the Festival and to stay updated on upcoming events.
How to overcome the existential dread of foresight work through radically inclusive innovation
Fox Al Rajim Samsung
Design Research Lead at Samsung
How to write an email people feel compelled to act on
Katie Skelton
Email Marketing specialist at Little Green Duck
How to get great video content from your participants
Dave Kaye
CEO at Peek and co-founder at Field Notes
How to use culture to create brand relevance
Maria Victoria O’Hana
Project Director at Sign Salad
How to conduct great research with kids and the value of placing kids as our inspiration
Chris Illsley
Global Insights Manager, Master Brand, The LEGO Group
How to get deeper insight, faster
Kathy Cheng
CEO at Nexxt Intelligence
How to hear what your customers really want
Patrick Olszowski
Lead trainer at Outrageous Insight
How to go beyond the data and embed best in class market research in strategic principles
Hannah Osborn
Founder, Pure Healthcare Strategy
How to keep people engaged in a survey
Niall Smith
Director, SketchBook
How to stop worrying about Artificial Intelligence
Mike Stevens
Founder at Insight Platforms
How to ensure on-time delivery in self ethnography projects
Giulia Romanò
Head of Customer Innovation at Field Notes
How to use inclusive insights to mitigate risk in marketing
Stephanie Matthews
Inclusion Partner at Creative Equals
How to connect with global audiences
Jill Kushner Bishop
Founder and CEO, Multilingual Connections
How to make focus groups fun
Cynthia D. Harris, MBA
Managing Director & Lead Moderator at 8:28 Insights
Why over-focusing on empathy is the research industry’s poisoned chalice
Steven Lacy
Owner, The Outsiders